Attendant Features

Attendant Auto-Manual Splitting

This feature allows the attendant to announce a call or consult privately with the called party without being heard by the other party on the call.

Attendant Auto-Start/Don’t Split

This feature allows an attendant to activate a call by pressing any key on the console dial pad without having to press the start button first. The auto-start feature is deactivated when the don’t split button is pressed and cannot be activated until the don’t split button is pressed again. The feature decreases the number of feature buttons the attendant needs to press to handle calls.

Attendant Backup Alerting

The attendant backup alerting feature allows other system users to pick up attendant calls when the attendant is unavailable or busy.

Attendant Call Waiting

Attendant call waiting allows an attendant to originate or extend calls to a busy single line voice terminal to wait at the called terminal. The attendant is free to handle other calls.

Attendant Conference

This feature allows an attendant to set up multiple concurrent conference calls that are conferenced together without the assistance of an outside network operator.

Attendant Control of Trunk Group Access

This feature allows the attendant to control trunk groups and prevents voice terminal users from directly accessing a controlled trunk group.

Attendant Delay Announcement

This feature provides an announcement (via an internal announcer card) to external incoming callers who are not answered by the attendant within a predetermined period.

Attendant Direct Station Selection With Busy Lamp Field

This feature allows the attendant to track station status (idle or busy) and to place or extend calls to extension numbers assigned to the system without having to dial the extension number.

Attendant Direct Trunk Group Selection

This feature allows the attendant direct access to an idle outgoing trunk by pressing the button assigned to the desired trunk group.

Attendant Display

This feature shows call-related information that helps the attendant operate the console more efficiently. It also shows personal service and message information. Information is shown on the alphanumeric display on the attendant console.

Attendant Intercept Treatment

This feature allows an attendant to provide information and assistance to callers on internal calls that cannot be completed as dialed. The feature is an alternative to an intercept treatment tone or recorded announcement when a higher level of customer service is required.

Attendant Interposition Call and Transfer

This feature allows an attendant to retrieve an internal call at the conclusion of a conversation and transfer the call to another station. It is used to facilitate internal call transfers.

Attendant Intrusion

This feature enables an attendant to enter an existing call on a multi-function station or analog station and offer a new call or message to the called party.

Attendant Overflow

This feature routes incoming trunk calls to the night service answering position if the attendant does not answer the call within a predetermined period.

Attendant Override of Diversion

This feature allows an attendant to bypass call diversion features invoked by or associated with a dialed extension. A diversion feature is any feature that, when activated, causes the call to alert at a point different from the dialed station. Examples of diversion features are call forwarding—all calls, call coverage, and send all calls.

Attendant Paging System Access

This feature allows the attendant to access and use an internal loudspeaker paging system. It is commonly used by the attendant to alert station users who are at their desks.

Attendant Priority Queue

This feature handles incoming calls to the attendant group or to an individual attendant when the call cannot be immediately terminated to an attendant. These calls are placed in the attendant priority queue in an order based on a priority queue level and timestamp associated with the call. Calls within the same priority level are served on a first come, first served basis. The calling party hears ringback until an attendant answers the call.

Attendant Recall

This feature allows voice terminal users on a two-party call or on an attendant conference call held on the console to recall the attendant for assistance.

Attendant Release Loop Operation

This feature allows the attendant to hold the connection of any call off the console if completion of the call is delayed (such as a call extended to a busy single line voice terminal or to a voice terminal that does not answer). This feature frees the attendant to handle other calls.

Attendant Serial Calling

This feature enables the attendant to transfer trunk calls that return to the same attendant position after the called party hangs up. The returned call may then be transferred to another station within the switch and this can recur. This feature is particularly useful if trunks are scarce and direct inward dialing services are unavailable.

Attendant Through Dialing

This feature allows an attendant to select an outgoing trunk for a station user. The attendant is released from the connection, and the station user can complete the call.

Attendant Trunk-to-Trunk Transfer

This feature allows an attendant to transfer an incoming or outgoing call on one trunk to an outgoing trunk and exit the connection before the called party answers.

Attendant Trunk Group Busy/Warning Indication

This feature provides an attendant with a visual indication that the number of busy trunks in a group has reached a predefined threshold level. It is a feature that is used to warn an attendant that control of trunk group access may be soon be required.

Attendant Trunk Identification

This feature allows an attendant to identify the specific trunk circuit that is being used on a call. It is useful whenever it is necessary to identify trunk group use or faulty trunk circuits.

Busy Verification of Terminals and Trunks

This feature allows attendants and specified multiple line voice terminal users to make test calls to trunks, voice terminals, and hunt direct department calling and UCD groups. These test calls check the status of an apparently busy resource.

Straightforward Outward Completion

This feature allows an attendant to complete an outgoing trunk call for a voice terminal user without requiring the voice terminal user to hang up.