For most people, enabling a mailbox for UM might seem straightforward, but it is not done in the properties of the mailbox on the Mailbox Features tab, but using Enable Unified Messaging in the Actions pane in the EMC as seen in Figure 1, or by using the Set-Mailbox cmdlet.
When you enable a user account for UM, you must specify a UM mailbox policy and an extension, and you must assign a PIN or configure the system to generate the user's initial PIN. After enabling a user for UM, Exchange Server sends the user an e-mail message indicating that the account is enabled. The message also contains the PIN. The user must use touch tones to input a PIN when accessing the UM-enabled mailbox. Speech recognition is not enabled for PIN input.
Since Exchange 2010 SP1 you can also add a mailbox to a secondary UM dial plan. This is especially helpful if your user has multiple phones that are not part of the same UM dial plan. For example, one of your users might be part of an OCS dial plan as well as an UM dial plan that has a direct connection to an IP gateway using the URI type Telephony Extension. You configure a secondary UM dial plan using the Set-Mailbox -SecondaryAddress -SecondaryDialPlan cmdlet.
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