UM Reporting

For UM reports you required System Center Operations Manager 2007 and the Exchange 2010 Management Pack to be installed in Exchange 2010 RTM.

Exchange 2010 SP1 includes reports that allow you to verify UM quality metrics and see details about the UM IP gateway's specific voice mail calls performed. The call data records for UM reporting are automatically stored after the call to the discovery metadata mailbox found with the fixed name SystemMailbox{e0dc1c29-89c3-4034-b678-e6c29d823ed9} for 90 days. This is enabled by default and cannot be changed. If you want to keep the records for a longer period, you need to export them.

Note

If you're using OCS QmS (Quality of Experience Monitoring Server), the data is automatically also available to OCS.

The UM reports are available in the EMC Toolbox, ECP, or EMS. The following UM tools are available:

• Call Statistics Shows the calls made, the quality of the call, and so on. You also can export a report and use another program such as Microsoft Excel to analyze it. Alternatively, you also can use the Get-UMCallSummaryReport cmdlet in the EMS to receive an aggregated view on calls received and made through your UM environment.

• User Call Logs When users complain about the quality of voice mails, the administrator can verify the UM logs to identify the reason for the issue. For example, you will see a summary of the voice mails the user received and the respective IP gateway of the voice mail, as shown in Figure 1.

Figure 1: Viewing User Call Logs