ACDs can be a part of your PBX software, based in a separate PC (called a switchless or software-based ACD) and attached to a phone system, or stand-alone, meaning a switching capability is built into the system and it processes calls by itself.
Standalone ACD systems are sometimes known as ACD/PBXs, because they combine ACD call handling with the functions of a PBX. If your company is primarily a sales office or you plan to make money providing call center services, this kind of system might be better for you than a PBX by itself. Adding ACD software to an existing key system or PBX later might be more expensive than buying an ACD/PBX combination initially.
Virtual ACDs give you ACD features, but require no customer premises equipment. Your incoming calls are processed outside your facility and you pay for usage only, typically between 20 to 25 cents per minute.
PC-or server-based systems are aimed at under-400 person call centers that have significant data requirements. Comms server-based ACDs are easier to interface to information databases because they’re PC-based and can communicate digitally with other computers.
IoT APPLIED TO HR
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IoT will most likely impact the business landscape just as profoundly as
the cloud. Although not yet quite as robust in its offerings to HR, IoT is
predic...
4 years ago
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